Project Details

MTB Mobile App: Banking Made Simple

Worked On

Money Sending Flow

Success

Reduced Taps by 50%

User Satisfaction

Increased by 45%

Project Description

Mutual Trust Bank’s mobile app redesign focused on creating a smooth and intuitive banking experience that builds trust and convenience. The project aimed to unify the app’s design, simplify key workflows like fund transfers and KYC, and introduce personalized features. By blending modern UI with MTB’s brand values, the app delivers faster, clearer, and more accessible banking for all users.

Problem

The Mutual Trust Bank app faced challenges with inconsistent design, confusing navigation, and disconnected key processes. These issues led to user frustration, slow transactions, and a poor overall experience, especially impacting diverse user groups needing faster & clearer banking. Several pain points needed to be identified to improve usability and trust.

Problem 1

Users found fund transfer flows complicated with too many steps and no quick actions.

‍

Problem 2

KYC process redirected users externally, lacking in-app guidance and seamless onboarding options.

Problem 3

Navigation was unclear, with missing features and dead ends breaking the user journey.

No items found.

Solution

To create a trustworthy and user-friendly banking experience, we prioritize simplifying key flows, improving consistency, and guiding users seamlessly. We designed a clear, cohesive interface that speeds up tasks while reinforcing MTB’s brand values to make banking faster, easier, and more accessible for everyone.

Streamlined Transfers

Developed a streamlined transfer flow that reduced clicks from 22+ to just 9 for faster payments.

‍

In-App KYC

Introduced in-app KYC with guided steps and onboarding to keep users engaged within the app.

‍

Consistent UI

Designed a consistent, clean UI with quick access to essential features and personalized home screens.

‍

Design Process

We follow a structured UI/UX design process focused on research, strategy, and seamless execution to create digital products that engage users and drive business results.

No items found.

Style Guide & Component

No items found.

Wireframe
& UI Design

No items found.

Workflow Scenario

Designing the MTB app followed a user-centered and research-driven process. We started with detailed user research, competitor analysis, and mapping user journeys. From wireframes to polished designs, every step involved feedback loops, prototyping, and usability testing. This agile approach ensured the app’s features aligned with user needs, delivering a smooth and trustworthy banking experience for all.

‍

The Result

Although this was a pet project, the redesign delivered a smoother and more reliable banking experience. Users found it easier to navigate and complete transactions quickly without frustration. The improved consistency and personalized touches boosted confidence and trust, driving higher engagement and more frequent app usage across diverse customer groups.

Client feedback

The Design Monks team created a seamless and user-friendly app that truly reflects Mutual Trust Bank’s commitment to customer-centric banking. Their thoughtful design approach and focus on simplifying complex processes have transformed our mobile experience. We’re impressed by their professionalism and how well they understood our needs from start to finish.