Work Details

MTB Mobile App: Banking Made Simple

Reduced Fund Transfer

13+ Clicks

Confused While Using

80% Users

Missed Quick Actions

65% Users

Project Description

Mutual Trust Bank’s mobile app redesign focused on creating a smooth and intuitive banking experience that builds trust and convenience. The project aimed to unify the app’s design, simplify key workflows like fund transfers and KYC, and introduce personalized features. By blending modern UI with MTB’s brand values, the app delivers faster, clearer, and more accessible banking for all users.

The Mutual Trust Bank app faced challenges with inconsistent design, confusing navigation, and disconnected key processes. These issues led to user frustration, slow transactions, and a poor overall experience, especially impacting diverse user groups needing faster & clearer banking. Several pain points needed to be identified to improve usability and trust.

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Users found fund transfer flows complicated with too many steps and no quick actions.

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KYC process redirected users externally, lacking in-app guidance and seamless onboarding options.

Navigation was unclear, with missing features and dead ends breaking the user journey.

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To create a trustworthy and user-friendly banking experience, we prioritize simplifying key flows, improving consistency, and guiding users seamlessly. We designed a clear, cohesive interface that speeds up tasks while reinforcing MTB’s brand values to make banking faster, easier, and more accessible for everyone.

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Developed a streamlined transfer flow that reduced clicks from 22+ to just 9 for faster payments.

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Introduced in-app KYC with guided steps and onboarding to keep users engaged within the app.

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Designed a consistent, clean UI with quick access to essential features and personalized home screens.

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Design Process

Here’s an overview of a medium-sized, 14 week website project.

Research

1 Week

In the first week, we identify user pain points, analyze business needs, and assess challenges. These approaches are essential to set the stage for a more effective and improved user experience.

Work Involved

Problem Identification

Website Analysis

Business Review

Week 1

Ideation & Strategy

2 Week

We gather insights through interviews, competitor research, and journey mapping, then brainstorm and create wireframes while defining project challenges and user satisfaction benchmarks to guide the design process.

Tasks:

Sketching & Wireframes

Week 2

Style Guide & UI Planning

3 Week

We define the brand's visual identity with a style guide covering typography and color palette. At the same time, we plan for initial UI designs to ensure a consistent, modern, and user-friendly experience.

Tasks:

Typography Selection

Color Palette Creation

Icon Set Design

UI Planning

Week 3

Final Testing & Refinements

4 Week

In the final phase, we validate the design through user testing, A/B tests, and feedback. These strategies help us refine the prototype to optimize usability and ensure a smooth & engaging user experience.

Tasks

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Style Guide & Component

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Wireframe
& UI Design

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Workflow Scenario

Designing the MTB app followed a user-centered and research-driven process. We started with detailed user research, competitor analysis, and mapping user journeys. From wireframes to polished designs, every step involved feedback loops, prototyping, and usability testing. This agile approach ensured the app’s features aligned with user needs, delivering a smooth and trustworthy banking experience for all.

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The Result

After the redesign, MTB’s app delivered a smoother and even more reliable banking experience. Users found it easier to navigate and complete transactions quickly without frustration. The improved consistency and personalized touches boosted confidence and trust and efficiently drive higher engagement and more frequent app usage across diverse customer groups.

Client feedbacks

The Design Monks team created a seamless and user-friendly app that truly reflects Mutual Trust Bank’s commitment to customer-centric banking. Their thoughtful design approach and focus on simplifying complex processes have transformed our mobile experience. We’re impressed by their professionalism and how well they understood our needs from start to finish.