Project Details

Esdiac - Borderless Communication

Project Duration

2 months

Location

New Jersey, United States

Market Reach

100+ Countries

Project Description

ESDIAC was built to make global communication easy, affordable, and accessible for everyone. With services like international calling, eSIM data, and digital payments, the app helps people stay connected across borders. Design Monks partnered with ESDIAC to design a seamless mobile experience that simplifies connection for users worldwide.

Problem

ESDIAC had strong services, but users struggled to use them with confidence. The app experience lacked clarity, which made important features feel complicated. There were issues like poor navigation, unclear service flow, and weak visual guidance. They created confusion and slowed down key actions, affecting trust and overall user satisfaction across different regions and user types.

Problem 1

Users could not clearly understand different services and their real value.

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Problem 2

Important actions took longer to complete due to the confusing navigation structure.

Problem 3

Inconsistent experience across screens reduced user confidence and overall engagement.

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Solution

To fix the challenges, we redesigned the app with a strong focus on clarity, speed, and ease of use. Every screen was guided by user behavior and real needs. Besides, we simplified the journey, improved visual hierarchy, and built a smooth navigation system that helps users complete tasks faster and with confidence.

Solution 1

Reorganized key features and services to match natural user flow and expectations.

Solution 2

Simplified layouts and reduced visual noise for better focus and faster understanding.

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Solution 3

Improved mobile navigation patterns to ensure smooth movement across all major screens.

Design Process

We follow a structured UI/UX design process focused on research, strategy, and seamless execution to create digital products that engage users and drive business results.

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Style Guide & Component

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Wireframe
& UI Design

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Workflow Scenario

We mapped real user journeys to understand how people discover, choose, and use ESDIAC services. From browsing data plans to making international calls and managing payments, every flow was carefully designed to reduce steps and remove confusion. This approach helped create a smooth, natural experience from action entry.

The Result

After the redesign, ESDIAC delivered a clear and measurable impact across usability and engagement. Users completed key tasks 40% faster, showing a stronger flow and better navigation. “Download App” clicks increased by 25%, while understanding of core services improved by 30%. It’s proving that the new experience built clarity, confidence, and real business value for global users across different regions and use cases.

Client feedback

We’re excited about the Äike T redesign. The team delivered a clear & intuitive experience across web and mobile, which makes it easier for users to buy or rent scooters. Their thoughtful approach to navigation, plan comparisons, and overall consistency has improved engagement and strengthened our brand’s presence in urban mobility.